Write to support@dyordanov.com. Every message is read and answered by the developer of the app, in English.
| Your message | First answer |
|---|---|
| The app has stopped working on your site: the reconstruction fails, the fields or the functions stopped answering, the admin page does not load. Put Urgent in the subject line. | Within 24 hours, weekends included |
| Everything else: a number you want explained, a question about setup, a feature request | Within one business day (Monday to Friday) |
| Sites that installed during the private beta, until 31 December 2026 | The same day |
The first answer says what is known and what happens next. A fix that needs an app update follows as soon as it is built and checked; updates install on your site by themselves.
yoursite.atlassian.net) and the version shown at the top of the app's admin page.Never send passwords or API tokens: Sprint Ledger never needs them, and nobody supporting it will ask for them.
Most questions are already answered on this site: the FAQ, two things to check first (a board whose filter is not shared, fields that are not on a team-managed project's layout), and the administration guide. The changelog lists every update.
You can also open an issue at github.com/damyor/sprint-ledger-docs/issues, where other customers can see and add to it. That repository is public, so leave out anything about your site you would not publish: issue keys, sprint names, people. Email is always fine instead.
A security vulnerability goes to the address above with Security in the subject line, not to a public issue; the security page says what happens next. Requests about personal data are covered by the privacy policy.